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QloApps Channel Manager

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If you are running any hotel and your rooms are getting booked from multiple platforms like the hotel website or different OTA’s and your hotel has a limited number of rooms. This same room number is getting display on all the OTA.

So it becomes very hectic to update the real-time status of the room on each OTA.

Hoteliers face problems like over-bookings, inconsistent inventory management, and missed opportunities.

To overcome this problem here comes the role of the channel manager.

Channel manager is a centralized software that helps hoteliers to get hassle-free synchronization of property booking details availability, rates, and inventory with OTA channels and the hotel website.

It will resolve major hotel-industry problems like over-bookings, inconsistent inventory management, and missed opportunities.

So, the channel manager is useful in updating and syncing the room type, pricing, and room availability.

Let’s start with each step one by one

If you are already a registered user fill in your email and password.

In case you are a new user click on Sign Up to create an account.

After this, the registration form will appear.

Fill out the fields of the registration form:

  • Name: Enter your name.
  • Email: Fill in the email id.
  • Hotel Name: Mention the name of the hotel.
  • Password: Fill in the password for login purposes.
  • Confirm Password: Confirm the password.

After that, once you login the landing hotel page will appear.

Note

Here on the top, you can see: “You are using Trial Plan. The plan will be expired on Date

QloApps Channel Manager upgarde plan

Without any upgrade plan, the price and inventory will not get synchronized.

Note: In the trial plan, price and inventory will not get synchronized. To synchronize the inventory and price you need to upgrade the plan.

QloApps Channel Manager
  • Go to your profile logo
  • Click on the drop down
  • Click on Subscriptions

Now you will get the list of subscriptions purchased or you will purchase for the first time.

Click on the Upgrade Plan.

QloApps Channel Manager Subscriptption
  • Now select any one plan monthly or yearly. Click on the SELECT PLAN.
  • Enter the number of Properties Count.
    • Property Count: Enter the number of properties (Hotel).
  • Then click on CALCULATE PRICE for calculating the final plan pricing for entered properties.

After this final price will be there on per month or yearly basis for any number of properties. Then click on Proceed.

Fill in the billing address and click on Proceed To Payment.

Payment For Indian Users

When Indian users proceed with the payment the payment method will be a “cash-free payment method“.

For Non-Indian Users

The users from the other country will get the payment as “Paypal.

After that plan is purchased, the subscription page will get updated with the purchased plan.

On the subscription page, click View details to check the Subscription Detail.

Subscription Details: Here you can get the details of the subscription you have purchased.

Subscription Payment History: Here user can get the details of the payment history of the subscription he had purchased.

Cancel Subscription

When you get the subscription, then you can see the option of “cancel subscription“.

When the user clicks on the “cancel subscription” the below window will appear.

The subscription will continue till the end of the due date and cancellation will be effective at the end of the billing cycle.

Now users can synchronize price and inventory after upgrading the plan.

From the menu click on Hotels. The hotel list will appear. After that click on Add hotel.

When you click on “Add hotel” the below window will open. Here there are two tabs i.e “Information” and “Additional Details”.

In the “Information” tab fill the given details:

  • Hotel Name: Enter the name of the hotel.
  • Time Zone: Select the time zone of the hotel.
  • Currency: Select the currency used by the hotel.

In the “Additional Detail” tab fill the given details:

Here you have to fill in the following details:

  • Contact detail:
    • Phone: Select the dial code from the drop-down and mention the phone number.
  • Location Detail:
    • Address: Fill in the address of the hotel
    • Address 2: Fill the second line of the hotel address
    • Country: Select the country from the drop-down
    • State: Enter the state of the hotel
    • City: Fill the city of the hotel
    • Postal code: Mention the pincode of hotel

After this, select the location on Google Maps.

Once you added the location on the map then mention the “Website Link“. Write the website link in the format like “https.//example.com“.

You can also create advance landing page URL, so that guest can reach to the specific page to complete the booking.

To set up a dynamic landing page for this hotel on your booking website, You can use the below variables to generate the correct landing page on the booking website.

  • {checkinYear}   Year of check-in date
  • {checkinMonth}   Month of check-in date
  • {checkinDay}   Day of check-in date
  • {checkoutYear}   Year of check-out date
  • {checkoutMonth}   Month of check-out date
  • {checkoutDay}   Day of check-out date
  • {nights}   Number of nights
  • {numAdults}   Number of adults
  • {numChildren}   Number of children
  • {numGuests}   Number of guests

Refer below example to create landing page url for this hotel. Change name of query parameters according to the booking page url parameters of the hotel on the booking website.

Example:

https://example.qloapps.com?hotel_id=1&date_from={checkinYear}-{checkinMonth}-{checkinDay}&date_to={checkoutYear}-{checkoutMonth}-{checkoutDay}&nights={nights}&num_adults={numAdults}&num_children={numChildren}&num_guests={numGuests}

will be interpreted to

https://example.qloapps.com?hotel_id=1&date_from=2022-08-06&date_to=2022-08-08&nights=2&num_adults=2&num_children=2&num_guests=4

Then finally click on “Update”. Hence the hotel will be added sucessfully.

Once we add a hotel, users can see the added hotel on the hotel listing page. Here users can edit and delete the hotel.

QloApps Channel Manager edit hotel

After creating the hotel, the hotel logo is there in the header. Choose any hotel in the header to create the data.

QloApps Channel Manager select hotel

Note: When you will select any hotel in the header then only for that particular hotel data will be managed further.

After creating and selecting the hotel we will create the room types.

From the menu go to Room types the room type page will appear.

QloApps Channel Manager

On the Room types page click on Add Room Type. After this fill out the Room type details form.

Fill in the room type details

  • Name: Enter the name of the room type
  • Total Room: Enter the total count of any room type
  • Default Occupancy: Default occupancy in the room of the hotel
  • Maximum Adults: Maximum number of Adults allowed in the room.
  • Maximum Children: Maximum Number of children allowed in the room type.
  • Max Infants: Number of total infants are permitted in the room

Click on ADD

Once you add the room type you will get the list of room types page. From here user can add the rate plan, edit room type and delete room type.

QloApps Channel Manager edit roomtype

Now go to the options menu, and from the dropdown menu select Add Rate plan or Click the button as the given image above.

To add a rate plan fill in the given details

  1. “Information” Tab
  • Name Mention the name of the rate plan.
  • Base Price: Fill in the base price of the room.
  • Price Model: select the Price model as occupancy wise or room wise.

Now let’s discuss each price model one by one.

Room wise: Select the price model as Room wise to set Room wise price for the rate plan.

Occupancy wise: Select price model as occupancy base price to set per occupancy based price for the rate plan.

Rate mode: How the price will get updated. The price will get update by the selected rate mode. Rate mode has three options i.e auto, manual, and derived.

Now let’s go through each rate mode one by one.

In Auto rate mode, you can set values for price calculation according to per occupancy increase or decrease on behalf of default occupancy.

You have to enter the price for only the default occupancy of the room type and for the other occupancies price will automatically be set by the saved formula.

Users can increase or decrease the price in two ways either in percentage or fixed cost.

QloApps Channel Manager Auto rate mode

While sending rates from the “Price and Inventory” page to the user of the channel has to set the price for only default occupancy and other occupancies. Prices will increase/decrease according to the set formula.

In the Derived rate mode, you can set a formula for a price calculation for all occupancies.

You have to enter a price for only the default occupancy of the room type and for the other occupancies price will automatically be set by the saved formula.

QloApps Channel Manager Price model

Here, the user will enter the price that will be decreased or increased on the base price as per the occupancy mention.

While sending rates from the “Price and Inventory” page to the user of the channel has to set the price for only default occupancy and other occupancies. Prices will increase/decrease according to the set formula.

Here you have to manually enter the rate for each occupancy while sending the rate to the connected channel.

Here you have to manually enter the rate for each occupancy while sending the rates from the “Price and Inventory” page to the connected channels.

Here in all rate modes, the child and infant section is common. Here users only have to mention the price according to the given currency.

2. “Additional Detail” Tab

Breakfast included: Click on the switch button to enable/disable the breakfast option.

Parking Included: Click on the switch button to enable/disable the parking option.

Internet Included: Click on the internet button to enable/disable the internet option.

Refundable: To enable the refund option click on the refundable switch. The refund option will appear when the refundable field is enabled.

  • Refundable Until Days: Number of days in advance of check-in that a full refund can be requested.
  • Refundable Until Time: Latest time of day, in the local time of the hotel, that a full refund request will be honored.

Then click on ” Update”.

Before adding channels at QloApps Channel Manager for your property, you have to complete the setup process of the channel at OTA (channel) account.

After creating the property and its room type, you can create a channel for the property at QloApps Channel Manager.

From the main menu Go to Channels. The channel page will appear. Here the user can add the channel.

Follow the below guides for the channels set up and synchronization at the channel’s account:

In the price and inventory section, the user can send updates on the following things:

Availability

Available inventory of the room type on that date.

Price

Price for rate plan on a date.

Min LOS(length of Stay) Arrival

The minimum number of nights a guest has to book to make a booking for a given rate plan.

This restriction applies to the check-in(arrival) date of the booking.

Maximum LOS Arrival

The maximum number of nights a guest can book when making a booking for a given rate plan.

This restriction applies to the check-in(arrival) date of the booking.

Example: Let’s Min Stay Arrival restriction is set for the 20 July is 2 and Max Stay Arrival restriction is set as 6 on this rate plan.

If guests book this rate plan with a check-In date of 20 July. Then he must book this room for at least 2 nights and he can not book this rate plan for more than 6 nights.

So restriction has to satisfy only the check-in date.

Minimum LOS Stay

The restriction applies to all the dates in the booking.

Example: Let’s Min Stay Through restriction is set for the 20 July is 2 and for 21 July is 4 and Max Stay Through restriction is set as 6 on this rate plan.

If guests book this rate plan for 20 July and 21 July. Then he must book this room for at least 4 nights. Because in the reservation date range on 21 July min stay is 4.

So restriction has to satisfy all the dates in the reservation.

Stop Sell

Stop the sale of the room rate plan on that day.

Close To Arrival

Check-ins are not allowed on that day.

Close To Departure

Check-outs are not allowed on that day.

Min Booking Offset

How many days before the arrival date guests are allowed to book the room rate plan?

Example: If Min booking offset is set 3 days 4 May. If a guest wants to book for 4 May then he will only be able to book before 1st May.

Maximum Booking Offset

How many days before the arrival date guests can book the room rate plan?

Example: If the Maximum booking offset is set 3 days 4 May. If a guest wants to book for 4 May then he will only be able to book After 1st May.

Additional Guest Rate

Rates for extra adults and children. You can check the prices of extra guests in the rate plans.

Note: In booking.com and Expedia this restriction is not applicable.

QloApps Channel Manager Price

On the price and inventory page top, there is an All dates pannel.

On the left hand, there are parameters which are need to be update like the price, CTA(Close to arrival), CTD (close to departure), and many more.

Here users can update the inventory for multiple dates. Select the Date From to Date To. 

Select the Update Type. After this mention the number of inventory you want to update.

Here in the Bulk update section of the price and inventory page users can update the many parameters in one single click for multiple date rage.

There are 4 combinations to make a rate plan and update price and inventory.

In the room type edit rate plan select the price model as Room price.

Now on the Price and inventory page, the user can enter the price of any room type that he wants for any particular date.

Here in the occupancy price modifications panel enter the value that will be increased by or decreased on a percent basis or price and update.

Now Go to price and inventory.

Here user will enter the value of the price for the default occupancy.

Now on this value, the price for 1 occupancy, 2 occupancy, and others will be calculate for chosen dates.

Here are the selected dates and the values that will become green.

This means that the data gets update but it is not syncing with the channel managers.

In-room type and Rate plan go to the Occupancy price modifications panel.

Here the user will fill the rate that will increase or decrease price either percentage-wise or price-wise for each occupancy option as given below the image.

Price for 1 Guest

Price for 2 Guest

After that, go to Price and inventory. Here enter the select the default occupancy under the selected date.

Choose the update type as the price and enter the price.

Now you can see that the price for 1 occupancy and price for 2 occupancies will get updates automatically on the basis of the price we have entered.

In-room type and rate, plan to go to Occupancy price modifications panel.

in the occupancy modification panel, you can see it is mention here that “In Manual rate mode, you have to manually enter prices for all occupancies while sending rates.”

Now Go to Price and inventory.

We can see that for each occupancy and each date we have to enter the price manually.

In the bulk update, the user can select the multiple date range. For that multiple dates ranges the other price and updates will get update.

Go to Bulk Update. Select the Date From and Date To. By this, you will add one date range.

Click on Add Date range to add another date range. Now enable and disable any parameter as per your choice.

The user can select multiple date ranges of different months. After that update the price and other parameters.

But that will get updates only for one room type. After this select pricing for that room type.

After that, completing all the above processes click on the Full Sync to update the price and inventory on the channels.

PMS is the property management software to manage your property.

From the menu Go to PMS. Then set the general settings

Here you will have to fill out the QloApp credential:

We have integrated QloApps PMS with the QloApps channel manager.

If you have a running website with QloApps you can sync it with the Qloapps Channel manager easily.

For this users need to get get the QloApps webservice key from the QloApp backend.

Go to Advance parameter>webservices

After this, in the Configuration panel Enable Qloapps’s webservice.

In the webservice Account panel click on Add new Webservice key. Click on Generate to get a new key.

For all the resources grant all the permission to add, delete, modify the view, and fast view. Then Click on save.

Copy the key from here.

Now in the Qloapp channel manager in PMS paste the key in the QloApps webservice key.

If QloApps is installed at the root folder of your server, the API URL will be: http://example.com/api/
If QloApps is installed in a subfolder (qloapps/) of the root folder on your server, then API URL will be: http://example.com/qloapps/api/

To Get the QloApps TimeZone you will go to the QloApp backend. Go to Localization >Localization. Here in the Configuration Panel, you will get the time zone. For reference see the below image.

Fill this time zone given in the image to fill the QloApps Timezone in the QloApps Channel manager.

Hence you can fill all the three fields  QloApps webservice key, QloApps webservice URL, and QloApps Timezone easily.

Map the QloApp channel manager property with the QloApp backend hotel(Property).

Map the room type of QloApp channel manager property with the QloApp backend Room type.

Then synchronize it by going into general settings.

If we delete any room type in the QloApps backend and synchronize the property again.

After this we try to map that room type with the QloApp channel manager then it will show the alert as “This room type is not found at the PMS while Syncing”.

For more see the given image below.

QloApps Channel Manager PMS

From the menu go to Bookings, and we can see the list of all the bookings done from different channels of the property.

Here In booking details user can see which booking is in sync or not.

From the actions and view details, the user can check all the details of the booking.

All the vital activity and changes are in the log if done in the QloApps Channel manager

From the menu go to Logs.

In API logs three types of logs are there:

  • Price/Availability feeds: When any rates and inventory get update they will log in price and availability feeds.
  • Property details feed: When any property details get fetch they will log in to the property details feeds.
  • Booking feeds. Any booking details if fetch will get log into the booking feed.

The dashboard will provide you the all the visual data of the channel manager.

Channel Dash Board
room stats

Users will see the following things:

  • Channel stats
  • Room Type stats
  • All channels: active and inactive.
  • All information: Today’s new bookings, total channels, total room types total room plans.

If you want to learn about the functionality of QloApps then you can visit this link: QLO Reservation System – Free Open-Source Hotel Booking & Reservation System.

In case of any query, issue, or requirement please feel free to raise it on QloApps Forum.

Moreover, you can raise a ticket to connect with our experts for any assistance.

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