QloApps WhatsApp Support and Share | Support your user via WhatsApp

Faiz Ansari
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5 years ago
Categories: Qloapps Modules, QloApps WhatsApp Support and Share
Tags: qloapps, QloApps WhatsApp Module, whatsapp

QloApps WhatsApp Support and Share is an add-on for QloApps. It will help you to support your website visitors, guests, and customer via WhatsApp.

And your users will be able to share their experience with your website via WhatsApp.

Certainly, WhatsApp has revolutionized our way of communication. It is a platform that is used worldwide and is commonly found on everybody’s phone.

So integrating the WhatsApp chat to support your users can be a boon for your business. So we have bought you the QloApps WhatsApp Support and Share Module.

Let us discuss the features and functionalities of these modules.

Features of QloApps WhatsApp Support and Share

• Admin can choose to display its WhatsApp number at the Front End.
• Admin can enable or disable the display of the support button at Front End.
• The Admin can display the support button at different positions on the website i.e Header, an order history page, bottom left, and bottom right.
• Admin can enter text with the support button in multiple languages.
• Admin can add support agents with whom customers can chat on WhatsApp web.
• The Admin can edit or delete the support agents.
• Admin can enable or disable the support agents on the website.
• Admin can also add the support groups with whom customers can chat on the website.
• The Admin can edit or delete the support groups.
• Admin can enable or disable support groups on the website.
• Admin can display WhatsApp share button at multiple positions on the website i.e Product Page, Search room page, Order Confirmation Page, and Order History Page.
• Enter text in multiple languages.

Installation of QloApps WhatsApp Support and Share

The installation of any module is very simple in QloApps.

• Go to tab Module and Services
• Click on Add New Module

• Now upload the Zip file of Module and click on Install.

Now you have installed the module. So let us check the Module Configuration

Configuration QloApps WhatsApp Support and Share

After successful installation let us configure the module. Go To:

WhatsApp Support→Configuration 

Click on the WhatsApp Support button to go to configure page.

Options And Their Effect On The Front Office

Now let us try to understand each option in the module and what it does on the frontend.

BASIC CONFIGURATION

In this section, we have the options to set up our module.

• Admin WhatsApp Phone number: Enter the phone number in which the WhatsApp messages will be received.
• Display phone number: Do you want to display your number on the button? 
• Display floating support button at bottom of page: If enabled then the WhatsApp Support and Share button will appear at the frontend.
• Text with floating support button: Enter the text to be shown in the button.
• Floating support button position: Decide the position of the button on the frontend.  

Effect on the front end

DISPLAY SUPPORT BUTTONS

This section will let you decide where to show the WhatsApp Support Button on the website.

• Display in Header: Display the support button in the header
• Display phone number: Do you want to display your number on the button  
• Button Title: Text shown in the button

Pre-Filled Message: When the user clicks on the button he will be taken to WhatsApp web and this message will be prefilled there. You can also include variables in your text. So that if you enter {product_url} then the URL of the room type will be there in the message.

• Display on Order History Page: Display the support button in the header  
• Display phone number: Do you want to display your number in the button  
• Button Title: Text shown in the button

Pre-Filled Message: When the user clicks on the button he will be taken to WhatsApp web and this message will be prefilled there. You can also include variables in your text. So that if you enter {product_url} then the URL of the room type will be there in the message.

DISPLAY SHARE BUTTONS

Under “Display Share Buttons” the admin can configure where to show the WhatsApp share buttons on the website. He can share with customers and admin.

Admin can choose to display the WhatsApp share button on:

1. Product Page
2. Search room page
3. Order Confirmation page
4. Order History Page

Effect on the Front Page

Product Page

Search room page

Order Confirmation page

Order History Page

Support Agent

QloApps WhatsApp Support and Share also allow you to add Support Agents to your website. So that your customer can decide which agent he wants to talk to.

Add a New Agent

To add a new agent click on the Add New Agent.

Once you click on add new agent then you have to fill in his details to add.

Below is Frontend View:

Support Group

In QloApps WhatsApp Support and Share, the admin can add the support groups.

Click on Add a Support Group to add one

Then fill out the details and click on save.

• Name: Enter the name of the Group
• Short Description: Description of the group
• Group Id: You will find the group id in the whats group details

• Image: Select the group image
• Select Agent: Select the agent who will manage the group
• Status: Enable or Disable the group Frontend View

Once the user clicks on the Group he will be able to join the group.

Conclusion

This was all from the QloApps WhatsApp Support and Share. I hope I was able to clarify the functioning of the module to you.

If you want to learn about the functionality of QloApps then you can visit this link: QLO Reservation System – Free Open-Source Hotel Booking & Reservation System

In case of any query, issue, or requirement please feel free to raise it on QloApps Forum

Lastly, do not forget to drop your thoughts in the comments.