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QloApps WhatsApp Support and Share | Support your user via WhatsApp

QloApps WhatsApp Support and Share is an add-on for QloApps. It will help you to support your website visitors, guests and customer via WhatsApp.

And your users will be able to share their experience with your website via WhatsApp.

Certainly, WhatsApp has revolutionized our way of communication. It is a platform which is used worldwide and is commonly found on everybody’s phone.

So integrating the WhatsApp chat to support your users can be a boon for your business. So we have bought you the QloApps WhatsApp Support and Share Module.

Let us discuss the features and functionalities of these modules.

  • Admin can choose to display its WhatsApp number at the Front End.
  • Admin can enable or disable the display of support button at Front End.
  • The Admin can display the support button at different positions on website i.e Header, an order history page, bottom left and bottom right.
  • Admin can enter text with support button in multiple languages.
  • Admin can add support agents with whom customers can chat on WhatsApp web.
  • The Admin can edit or delete the support agents.
  • Admin can enable or disable the support agents on the website.
  • Admin can also add the support groups with whom customers can chat on the website.
  • The Admin can edit or delete the support groups.
  • Admin can enable or disable support groups on the website.
  • Admin can display WhatsApp share button at multiple positions on the website i.e Product Page, Order Confirmation Page and Order History Page.
  • Enter text in multiple languages.

The installation of any module is very simple in QloApps.

  • Go to Module and Services tab
  • Click on Add New Module

Screenshot of QloApps backoffice showing how to install QloApps Age Verification module to restrict underage user

  • Now upload the Zip file of Module and click on Install

screenshot showing how to install QloApps WhatsApp Support and Share

After successful installation let us configure the module. Please go to the WhatsApp →Configuration 

Image showing the configuration button of WhatsApps Support and share module

 

Click this button to go to configure page.

QloApps WhatsApp Support and Share configuration page

Now let us try to understand each option in the module and what it does on the frontend.

In this section, we have the options to set up our module.

Image showing the Basic configuration of WhatsApp Support and Share module

Admin WhatsApp Phone number: Enter the phone number in which the WhatsApp messages will be received.
Display phone number: Do you want to display your number in the button
Display floating support button at bottom of page: If enabled then the WhatsApp Support and Share button will appear at the front
Text with floating support button: Enter the text to be shown in the button
Floating support button position: Decide the position of the button on the front

Effect on the front end

Image showing the floating button of WhatsApp Support and Share

This section will let you decide where to show the WhatsApp Support Button on the website

Display in Header: Display the support button in the header
Display phone number: Do you want to display your number in the button
Button Title: Text shown in the button
Pre-Filled Message: When the user clicks on the button he will be taken to WhatsApp web and this message will be prefilled there.
You can also include variables in your text. So that if you enter {product_url} then the URL of the room type will be there in the message.
Display on Order History Page: Display the support button in the header
Display phone number: Do you want to display your number in the button
Button Title: Text shown in the button

Pre-Filled Message: When the user clicks on the button he will be taken to WhatsApp web and this message will be prefilled there.

You can also include variables in your text. So that if you enter {product_url} then the URL of the room type will be there in the message.

Under “Display Share Buttons” admin can configure where to show the WhatsApp share buttons on the website. Admin can choose to display WhatsApp share button on:

  1. Product Page
  2. Order Confirmation page
  3. Order History Page

Effect on the Front Page

Product Page

Order Confirmation page

 

Order History Page

QloApps WhatsApp Support and Share also allow you to add Support Agents to your website. So that your customer can decide to which agent he wants to talk.

 

To add  a new agent click on the Add New Agent

Once you click on add new agent then you have to fill his details to add.

Frontend View

 

In QloApps WhatsApp Support and Share, admin can add the support groups.

 

Click on Add a Support Group to add one

Then fill out the details and click on save.

Name: Enter the name of the Group
Short Description: Description of the group
Group Id: You will find the group id in the whats group details
Image: Select the group image
Select Agent: Select the agent who will manage the group
Status: Enable or Disable the group
Frontend View

Once the user clicks on the Group he will be able to join the group.

This was all from the QloApps WhatsApp Support and Share. I hope I was able to clarify the functioning of the module to you.

If you want to learn about the functionality of QloApps then you can visit this link: QLO Reservation System – Free Open-Source Hotel Booking & Reservation System

In case of any query, issue or requirement please feel free to raise it on QloApps Forum

Lastly, do not forget to drop your thoughts in the comments.

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