Property Management Software Should Contain These features

If you are running an independent hotel and looking for hotel property management software. Then you have landed on the right page.

We will take you through some of the most essential features of a hotel PMS. These features will help you to run your hotel with more efficiency.

But, hold on for a bit; let me ask this to you – you are looking for a Hotel PMS, but which one? Due to its old application architecture, an on-premise PMS will not be able to help you stay relevant in today’s era of rapid digitization.

However, given its flexibility and agility, a cloud-based Hotel PMS can help you save costs, connect to the online world, and deal with competitors.

According to Oracle the PMS is defined as:

Hotel property management systems (PMS) manage all aspects of hotel business operations, including the delivery of superior guest experiences.

Traditionally, a hotel PMS was defined as software that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing. A hotel PMS replaced time-consuming, paper-intensive processes.

Today, hotel PMS technology has evolved well beyond the front desk. A hotel PMS is now a critical business operations system that enables hoteliers to deliver amazing guest experiences.

However, you might also have to compare multiple features before selecting the right one that caters to your business requirements.

So, here are the top Hotel PMS features to consider, that will make it easier to decide :

Look for a robust hotel PMS

The PMS or hotel software is supposed to automate and streamline the end-to-end operations at your hotel.

It needs to help you handle operations across the front desk, housekeeping, point of sales, food and beverage, finances and accounting, materials and vendor management, and many others.

This means the PMS needs to be comprehensive and all-in-one. This would enable a seamless flow of operational data across all the departments.

The robustness of the PMS brings in a higher degree of automation. As result, it would help you to save man-hours. So that you can add the much-needed ‘human touch’ to your guest service.

Find out if it can help you scale up your hotel business

The cloud PMS you choose must help you grow your business. For example, if you are a 35-room independent property in Ohio, and you plan to add 10 more rooms, then you can add them easily.

Also, few more point-of-sale outlets like a gym or a gift shop, or even an all-new F&B outlet. Therefore, the PMS must be agile.

With a sophisticated cloud PMS in place, you can add extra rooms and distribute them on all the connected OTAs.

Not only one or two new POS outlets, but you can also set up unlimited POS outlets with a feature-rich PMS to earn more non-room revenue.

Consider its integration capabilities

This is the most important feature or characteristic of a PMS. Make sure that the one you are about to adopt is capable enough to seamlessly integrate with some of the operationally crucial third-party solutions.

That includes channel manager, online reputation management, revenue management, and business intelligence solutions.

It establishes the two-way connection between your PMS and Channel Manager. It would help you to distribute room vacancies evenly on OTAs in real time. This will enhance your online visibility and sell more rooms.

It would also help you reduce double-booking and overbooking. Moreover, the PMS provider must allow you to get more direct bookings through the website and Facebook booking engine integration.

As well as, it should also have the capability to get connected with leading metasearch engines. For example Google Hotel Ads and many others.

The integration with a reputation management solution is a great way for you to automate the process of guest review collection. This is to enhance the hotel’s online reputation and ratings.

Similarly, an integrated revenue management solution is supposed to help you with rate recommendations for your rooms, aggregated data on local market demand, and updated rate intelligence on your competitors.

See if it can help you with rate management, Now as an independent hotelier, you might find the adoption of a revenue management solution a little costlier.

But your PMS must come to your aid in this. Check if it can help you create relational rates, seasonal rates, multiple rates support in a single day, and most importantly, occupancy-based dynamic pricing.

Remote access via Mobile Property management software

The PMS should come with a mobile version of its own – a Mobile Hotel App. This enables you to access real-time information anytime, anywhere, from your smartphone or any other device.

Additionally, it must help you with a management dashboard. That lists out all the critical data points including ARR, RevPAR, occupancy, revenue analysis, business on books, etc.

All these empower you to make data-driven decisions on the go.

It should help you with guest history management

The PMS should record all the guest details including full name, working organization, gender, and nationality.

It will be better to get contact details and special preferences. For instance, likes, dislikes, payment methods, and room type booked, added amenities during the last reservation/stay.

To be more precise, the system should capture and store every guest detail. This helps you to understand and serve them better during their current stay as well as in the future.

Housekeeping and maintenance management

Here the PMS is used to sync the data updated of the room and another department’s status. With this feature, we can check the status of rooms like vacant, booking, cleaning, and many others.

With the PMS the employee can update the latest update of the room. That any room is under maintenance.

Along with this, the manager can track the status of any assets and the employee what work they have assigned.

Here each employee and manager can communicate with each other over the PMS so that they can stay in touch.

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