In today’s digital era, customers find it very convenient to be able to communicate with the hotels with Live Chat at a time and location of their choosing. 

In the hotel sector, live chat is more often utilised as an advantage to get ahead in the tough online competition as a tool to expand a hotel’s services offering online.

Through the live chat service, customers can connect with the hoteliers in a real-time, which has become an important means of communication between them.

Let’s take a closer look at how live chat may help hoteliers.

What is Live Chat?

A live chat is a tool that allows users to communicate with real customer service agents. This enables your user to fix problems right away. With this, customers can receive an instant response.

They won’t have to wait as long to get help or browse through information based on your website. Live chat is a business communications tool that appears as a pop-up chat window on a website.

The user puts a message in the chat box, which will be answered by a human agent on the side in real-time to answer the customer’s questions.

Why do Hotel Customers Need Live Chat Support?

Let us understand this with an example, Suppose, After hours, at 8 p.m., a tourist is trying to make hotel reservations or inquire about additional services, but they are unable to reach a booking agent.

They may choose to go with another provider, which means you lost the sale, or they will have to wait until the following morning.

Your customers can avoid waiting in phone lines and hearing the same hold tone by using live chat, which highly reduces frustration.

Your customer does not have to wait for someone to respond to their emails. They receive a response through live chats nearly right away. There isn’t any needless waiting.

After the customer starts a live chat session, they usually don’t quit until their queries are resolved, in just one talk their issue can be resolved and they can receive responses in a matter of seconds.   

Benefits Of A Live Chat For hoteliers 

Make Your Online Presence More Personal  

One of the first things a potential guest will interact with from your hotel is your website. This gives you the chance to make a positive first impression and live chats can assist you in doing so. Your front desk staff can respond to any inquiries from visitors quickly.

Profit From Direct Bookings 

A Potential customer is more engaged when they are on your website. This is your chance to turn a potential customer into a visitor.

The live chat gives your online presence a voice and makes your hotel more approachable.

You can schedule the live chats to start during the checkout process to take advantage of the moments
when customers are more engaged, you can ask them any questions through the live chat feature while they are choosing the dates and the rooms.

Respond To Specific Inquiries

Live chats enables your hotel to respond to any unique or specific queries that might not have been covered by the information on your website.

Visitors can talk about their preferences for a stay or a room, and the hotel owners can suggest and upsell extra services to visitors before they arrive can also help to make their stay more unique.

Anonymous

People differ in their personalities, and as a result, so do their expectations for the type of service they want.

Customers can contact you anonymously through live chats, making it a private customer tool that provides them with the privacy they need to feel appreciated.

Also, the other possible guest would rather talk to you over the phone because calling needs exposure, and some people are just not comfortable with that.

Quick Support

For every individual, timing is important. They ask a question and expect an instant reply regarding their concerns.

Live chats is the best tool available for quick, real-time support at a reduced cost.

Live chats shows itself as a user-favourite tool for last-minute and urgent questions, providing quick answers when needed most.

Promote Your Services

It wouldn’t be fair to define a live chat tool as a means of communicating with the clients.

When you have a tool like this you can see every conversation a potential customer has with you.

It’s also a fantastic way to raise awareness and promote your service. You can use the live chat feature to target specific customer groups with offers that are relevant to them.

Conclusion 

With a live chat feature your, hotel business can create an enjoyable customer service experience. One that makes them want to get in touch with you once more when they’re organizing their next visit to your hotel. 

You can also try Our QloApps Social Live Chat addon for your hotel and let your potential guests connect with you without any discomfort. 

For any guidance, you can get help from our QloApps Social Live Chat Guide.

Get In Touch With Us!

If you are looking for Software for your Hotel then, I suggest QloApps- A Free Hotel Booking Software

If you have any suggestions for us, kindly share them on the QloApps forum

For any technical assistance, kindly raise a ticket.