We are witnessing the self-service technologies around us since the postmodern age.
These services exclude the involvement of direct service employees, allowing a person to produce services independently.
Hence, it is useful in this time of pandemic when people are
Hotels are using it to replace face-to-face service interactions and increase the convenience, accuracy, and speed of the process.
However, many are still unfamiliar with the technologies commonly used by hotel owners, and what purpose they fulfill.
So, here I am writing this article to clear you doubts regarding the popular and commonly used self-service technologies in the hotels.
But let’s first look at the purpose of self-service technologies.
The main purpose of self-service technologies to give guests freedom to control every aspect of their staying process.
Now, guests are more technology driven and they will expect you to provide them convenience through implementing advance technologies.
Its a new way to provide guests satisfaction before, during and after their stay.
How? Because, it is easy to use, faster and convenient.
THese technologies stores useful data about guests from their previous visits.
Thus, your staff can know about guests preferences and deliver personalized services to them.
Additionally, a smart self-service kiosk increases the chances of upselling.
Thus, guests may upgrade their room type, redeem special deals, and buy extra services like drop-off to airport.
Check-in and check-out kiosks make it feasible for visitors to enter the hotel without coming in contact with hotel employees.
Or other guests while standing in a queue and waiting for their turn.
Guests can have a faster and safer check-in and check-out.
Moreover, it collects feedback, and stores important data about guests from their stay history.
Especially when integrates with Property Management System.
Apart from these, it provides other functionalities.
For instance, install Frequently Asked Questions on the screen and the option to receive other services like spa packages, and airport drop-ups.
And staff will provide the details of these services and easily upsell extra services and earn revenue.
Guests can use contactless cards on the machines.
The customers have everything on their cards, i.e, their tastes, with their ID proof and credit cards.
Moreover, it’s also beneficial when guests visit or leave the hotel during odd times.
As they can easily use the kiosks in the absence of hotel employees.
For smart hotel room, internet of things are useful for the communication of objects.
By connecting through internet, the devices generate and exchange data, facts and makes it available for people using the devices.
Smart room systems have a central interface located in the hotel that manages the data.
People staying in the room can use their smartphone not only to know check data at any time of the room device, such as room temperature.
But can also actively manages and control devices in the hotel room.
For instance, in smart room, the sensors will automatically detect the amount of light is needed and adjust the lights accordingly.
In the same manner, air conditioner will automatically adjust the cooling of the room, as per the guests body temperature.
Likewise, in case of vacant room the light(s) and air conditioner(s) of the room will completely shut down.
All these functions are easily perform because of Cloud computing.
The smart room reduces energy costs, improve operational efficiency, and better the security because there is automatic control.
Ordering food through applications or through other technology is immensely popular in hotel industry.
There are two places where hotel self-ordering food technology is present: it’s restaurants and guest’s rooms.
But, it is not essential that every hotel implement self-ordering technology in both places.
For example, at some properties, guests can order food from their room through their phone, that directly connects with the hotel’s restaurant.
In their phone an application open after scanning the QR code available in the hotel’s restaurant and rooms.
Through this application, guests can check the menu, check the boxes of foods, and drinks they want to order.
And if they wants, then even customize the order. Afterwards, their order is placed in the resturant.
For restaurants, there are two ways, either provide QR codes in every table or set up a touch screen ordering interface.
In both ways ordering food is easy and quick.
Furthermore, payment is possible from the UPI. Hence, no interaction with staffs needed.
Last but not the least the most common self-check-in technology that the hotel industry has incorporated in hotel industry is Chatbots.
Chatbot is a kind of digital technology integrated in hotel’s website to give thoughtful response to conversations.
That they are holding with hotel website’s visitors on behalf of hotel.
In other words, chatbots role is to have meaningful interactions usually through text, like the hotel employees have with guests.
These meaningful interactions will form part of pre-stay and this time is also crucial.
Because its used for convincing guests to make reservations.
Guest must feel comfortable and happy with you customer service when they visit your website to book rooms.
And it is not possible if their queries are not resolved during the booking process.
Moreover, installing chatbot will reduce the stress from your hotel staff, and they can indulge in other activities like administrative services.
Additionally, you can provide support in multiple languages, thus helping you to reach broader audiences.
One major breakthrough of it is that its provide customer support 24/7.
From above we understand self-service technologies it will provide services to guests without holding a face to face interaction with guests.
The self-service technologies that are most sought-after in the hotel industry includes.
Check-in and check-out kiosks, chatbots, self-ordering food technology, and internet of things for auto detection.
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