Unlock Hidden Revenue: How to Boost Hotel Profits with Automated Upselling Using PMS

Aafreen Parveen
2 months ago
Categories: Automated Upselling, Cost Management, Customer Service, Early Check-In and Late Check-out Manager, Guest Experience, Hospitality trends, Hotel Management
Tags: AI in Hotel Industry, Automated Upselling, early check-In and Late Check-out manager, hotel automation, hotel management, hotel profits, hotel technology, PMS, qloapps, upselling

I tell you, managing a hotel is not an easy thing to do. Expenses are high and competition is intense.

This works better especially when implemented through a PMS with automated Upselling to avoid unnecessary load to the staff. 

Now, let’s look at how the use of a PMS for automated upselling can work to your benefit as a way of creating new streams of revenue for your hotel and improving the guests’ experience.

Automated upselling uses technology to offer guests better rooms or extra services during their booking. This helps in increasing the value of each booking. 

For example:

• For instance, we can have a corporate house book a standard room with us and later request that we upgrade them to a deluxe at an extra cost.
• It might also recommend activities such as transfers from the airport or body treatment, which serves the guest better while at the same time generating more income.

Automated upselling, especially when managed through a PMS, makes increasing revenue simple. Here’s how it works:

1. To Get Higher Revenue per Room

With automated upselling, you can easily increase guest spending without using more resources.

By offering room upgrades, premium services, or special packages, you’ll raise your earnings per room without needing more bookings.

2. To Offer Guests Tailored Experiences

A PMS can use guest data to offer personalized upgrades. A business traveler may be offered early check-in, while a family might get a discount on meal packages.

3. To Save Time and Avoid Mistakes

Manually upselling can take time and lead to errors. Automated upselling removes these issues by delivering the right offer at the right time.

Your staff doesn’t have to worry about mistakes, and guests receive consistent service.

4. To Make the Most of Dynamic Pricing

With automated upselling, you can offer discounted room upgrades during low-occupancy periods. This helps you fill premium rooms while giving guests a great deal, maximizing revenue.

Challenges of Traditional Upselling

Traditional upselling depends on your staff offering upgrades to guests. This can be inconsistent and take too much time. Sometimes, staff may miss the chance to offer the right option.

Automated upselling solves this. It’s fast, accurate, and gives personalized offers based on guest data.

QloApps works with your PMS to make upselling simple. It offers smart, personalized upsell options to guests, improving both their experience and your revenue. Here’s how:

• For Upgrading the room: QloApps makes Upselling easy by room type suggestions, users/admin can upgrade rooms during booking or before arrival based on guest preferences.

• Providing Special Packages: QloApps offers custom packages like spa treatments or dinners that match the guest’s needs.

• Facilitating Flexible Check-in/Check-out: Provide options for early check-in or late check-out for an extra fee or buffers, giving guests more flexibility. This module is named Early Check-In and Late Check-Out Manager.

Using QloApps, you can streamline upselling, boost revenue, and enhance guest satisfaction—all without extra work for your team.

A Win-Win for Hotels & Guests

Upselling is more than just making guests spend more. It’s about adding value and meeting their needs.

Offering relevant upgrades, like early check-in or dinner packages, improves the guest experience and increases loyalty.

To enhance the effectiveness and efficiency of automated upselling in your hotel, consider the following useful tips:

• Step 1: Utilize the Available Data Make Use of Guest Preferences: Remember that the PMS you are using contains valuable information about guest preferences. Use this knowledge to provide upgrades that guests are likely going to accept.

• Step 2: Avoid Overcomplicating the Offers: Do not bombard guests with multiple options. Present only a few appropriate ones like a room upgrade while making a reservation or a special offer prior to check-in.

• Step 3: Analyze Performance and Make Changes: Make sure you are monitoring the performance of your offers regularly. If certain offers are not generating any results, change the timing, the content, or the price.
• Step 4: Utilize Your Front Line Staff: Automation improves efficiency, but the front desk personnel can still enhance the upgrades. Teach them to mention upgrades to the guests, as this makes it more appealing and personal.

Your PMS holds valuable guest data, and Automated upselling turns that data into profit.

By offering personalized upgrades and extra services With a PMS, you’ll enhance the guest experience which they will love while boosting your hotel’s revenue.

With QloApps, automated upselling becomes simple and effective. You can increase guest spending without extra effort, unlocking hidden revenue potential in your hotel.

If you’re not using automated upselling yet, it’s time to start. Start using automated upselling today to see the difference it can make for both your profits and your guest satisfaction.

For more information on how QloApps can help your hotel increase revenue through automated upselling, explore the  QloApps Hotel Management System today or query over here  QloApps Support Team!