Integrating PMS With Smart Locks for Enhanced Guest Security

Hotels and vacation rentals are transforming how they manage guest access, security and check-in using smart lock technology.

In addition to being clean and comfortable, hotel guests also want a safe and secure experience from the moment they arrive at the hotel.

Traditional keys and manual access methods frequently fall short of meeting the expectations of today’s travelers and can cause delays, confusion, and have raised security issues.

Because of this, many hotels now integrate their Property Management System with smart locks.

When room access is linked directly to bookings, security improves and operations become easier to manage.

Physical keys and key cards still cause daily issues for hotels.

Keys get lost. Some guests forget to return them after checkout.

Each of these problems creates extra work for front desk staff. They also increase the risk of unauthorised access.

During busy check in and check out hours, manual key handling slows the entire process.

Guests wait longer at reception. Staff feel rushed and stressed.

When access control is not connected to the PMS, teams must rely on manual checks.

As a result, mistakes happen more often, especially during peak occupancy.

When smart locks are connected to the PMS, room access follows booking details.

Access to the appropriate assigned guest room will only occur during the length of the guests confirmed stay within the hotel.

When a guest checks out, access will automatically terminate.

Any time a booking has had a change or been cancelled, the guest’s room access will change immediately to provide an accurate method of access for each guest.

Staff will no longer need to manually activate or deactivate a key for guests at check-in or check-out.

Everything works based on real time booking data.

Smart locks allow hotels to control who enters a room and when.

Only approved guests and authorised staff can access rooms during set time periods.

If a guest loses a phone or access card, permissions can be removed instantly.

There is no need to change locks or issue new keys in a hurry.

This level of control helps prevent unauthorised access. It also gives guests peace of mind throughout their stay.

Smart lock integration reduces pressure on the front desk.Staff spend less time handling keys and more time helping guests.

Only the housekeeping and maintenance personnel can access the properties when they absolutely need to.

It helps support both internal security and an orderly operation of facilities.

Every time a person enters or exits a property, that access is recorded in the system.

This will enable corporations to easily identify where personnel are currently located throughout the property and hold them accountable for their actions.

When smart locks connect directly with the Property Management System, access becomes part of the booking flow.

From check in to check out, access follows reservation details.

Guests do not need to wait for keys. Staff do not need to manage access separately.

The system handles everything quietly in the background.

As a result, hotels create a smoother experience where security supports daily operations instead of slowing them down.

When guests arrive having traveled a significant distance, they want to feel comfortable by entering their guestroom easily, with a digital key.

When smart locks are used for keyless entry, guests do not need to wait to gain access to their room and will have no trouble using a physical key.

Managing late arrivals is generally easy since access has been preauthorized.

In addition, guests have the feeling of being in control, resulting in fewer staff interruptions.  

Moreover, guests who are able to access their accommodation without delay will provide a higher rating, have an improved experience, and display an increased loyalty toward the hotel.

When smart locks work together with the PMS, hotels gain useful insights.

Access data helps identify busy times and unusual activity.

When combined with booking data, this information supports better planning for housekeeping, staffing, and security.

Many hotels already use similar data driven methods to improve operations and overall system performance.

Integrating Smart Locks with PMS Systems Provides an Advantage to Modern Hotel Facilities.

With better visibility of its guests, one of the primary benefits of adding Smart Lock will be heightened levels of security and safety for guests.

If you are planning to integrate smart locks with your PMS, QloApps offers flexible options that support different lock providers.

QloApps provides integration options for smart locks including Assa Abloy, Hotek, and TT, allowing access control to connect with the PMS.

It helps hotels manage access, bookings, and operations from one central system.

You can download and install QloApps on your system or server. 

If you have any further topics of discussion, then please connect with our QloApps Support Team