Safety measures after COVID-19 to attract more guests
If Hotels adopt certain safety measures after COVID-19 then they can definitely develop a good reputation for their business.
Hoteliers are going through a difficult time due to the COVID-19 outbreak. But they should not lose hope as this too shall pass.
They should assure their guests they are safe to visit. And they are taking appropriate safety measures after COVID-19 to prioritize their health.
Following safety measures after COVID-19 outbreak hoteliers can adopt to attract more guests-
Crisis communication plan
In case of emergency, communication strategies play an important role to tackle them.
The hoteliers should be able to respond rapidly to unexpected events.
And for this, they need to create crisis communication plans, and constantly update them.
Evaluate all the potential risks that threaten your hotel business and your hotel’s guests.
Make sure guests receive all precautionary guidance that is implemented in your hotel and affect their arrival, departure, and stay time.
Furthermore, if there are infected guests in the hotel, you must prepare and present a plan for staff and security with details regarding their roles and duties.
The strategy would include the whole scenario of actions from the decision to reopen up to 14 days after the departure of customers.
Telecommunicating
Hotel management teams can opt for telecommunicating to run their business.
Telecommunicating allows employees to work from home or local telework centers with the use of communication tools.
Thus, hotel management teams can keep everything under control with the help of devices.
And they don’t need to be present in the hotel. This mobility is crucial during the time of the pandemic.
Moving from their actual workplace to remote does not affect their work adversely and also keep them and others safe.
This way, you can run your business without coming in contact with others, which is the need of the hour.
Medical certificate requirement
- Medical certificate- It is a statement from a physician or health care provider that certifies the results of the patient’s medical examination.
Upon arriving at the hotel, the guests must present their health certificate to hoteliers for verification. The guests must be fit to enter the hotel.
The sick employees of the hotel also present a medical certificate of fitness before returning to work.
Presenting a medical certificate is not enough.
The temperature screening of guests, employees, and other associates is also essential for detecting possible infection.
You can use thermal scanners at every entry point for temperature checks.
Proper Sanitization
COVID-19 has raised awareness regarding the importance of sanitization.
Sanitization along with overall hygiene is crucial for the health and safety of staff and guests.
Hoteliers must install hand sanitizing stations at all hotel entrances, reception desk, elevators, parking areas, etc.
The staff must have proper knowledge of ways to clean and disinfect objects which are frequently touched.
Disinfection of surfaces, furniture, and fittings, chairs, appliances, stationery, cars, cutlery, crockery, linens, is essential at regular intervals.
Instruct them to wear gloves and surgical masks while working.
Solutions like diluted bleach or alcohol solutions with 70% alcohol work wonderfully for cleaning purposes.
Clean laundry is a must. Suggest your staff the proper way to do the laundry.
Recommend them to use warm water for washing clothes. When guests leave the room, the staff should properly ventilate the room.
Physical Distancing
Anyone can be sick of COVID-19 and we don’t know who that person is.
Because of this reason, we need to practice physical distance to break the chain of COVID-19 transmission.
Implement measures to ensure physical distance is maintained in the areas where customers and staff need to gather for a long period of time.
Example- Set the limit for the maximum number of people allows at a time at a particular place.
If maintaining proper distance is not possible then consider using barrier protection strategies such as plastic teller panels.
Using automated technologies
Technology has become an essential part of everyone’s life.
It’s has become so integral part of our life that we can’t imagine our life without technology.
With the help of technology, we can make the life of both hoteliers and customers easier.
The technologies also act as protective measures to safeguards the health of their guests.
Below are some ways to use automated technologies-:
Mobile check-ins and check-outs
In this, the guests have to submit their photograph beforehand through the app.
After arrival, all they have to do is to submit their unique code.
And unlock the door of the hotel room with a phone without interacting with staff at the reception desk.
Payment from smartphones
Coins and paper money can transmit coronavirus from one person to another.
That’s why it is advisable to switch to no cash payment.
Switch to POS Hotel System to pay for all ApplePay or credit card services offered as it is a more safe alternative.
Guests can scan a QR code to install the device.
Mobile App to order food
Your hotel can offer an opportunity for your guests to order food through the mobile app.
Both staff and guests can wear protective marks at the time of delivery of food.
Additionally, the order must be left outside the room. The guests will collect it after the staff left the premises.
Direct chat
Direct chat allows guests to communicate with the hoteliers.
They don’t need to personally address any staff member. All communications can take place at live chat.
The key advantage of this step is the possibility of engaging with guests in real-time with no requiring personal communication.
In emergency situations, hoteliers may provide assistance or discuss any special needs during the guest’s stay.
Conclusion
From the above, we can conclude that hoteliers must make some communication plans to handle the crisis.
They must assure their guests that they are residing in a safe place where sanitization and hygiene are properly maintained.
Use various technologies to connect with guests and serve them at the hotel to make then feel safe.
When all the above mention safety measures after COVID-19 outbreak are properly taken care of then we can surely fight this pandemic.
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