When you are planning your vacation or going for a trip the first thing in your mind is where to stay or what is our accommodation, these are the few questions travelers ask before booking.
Or, if your booking is via any travel agent then you always say or ask them where is our hotel. What amenities will we get? What cuisine will we get? and many others.
The location of the hotel is a very vital parameter. As 90% performance of the hotel depends on it. Customers like the hotel’s nearby airports, railway stations, bus stands, and many others.
When travelers come from a long distance they want to reach their itineraries as soon as possible. They want to get themselves relaxed and fresh for rest of the day. So they do not like to spend hours to reach from any port to a hotel.
While booking any hotel online people check the reviews on the internet. They look for the comments and the number of stars given for the rooms.
Many people submit reviews with images along with comments. Here past customers and visitors upload images of the hotel room, bathroom, dining area, and hotel premises.
Even OTAs and metasearch engines these days take great effort to request customer feedback following a visit.
In such a situation, it is simple to have a comprehensive understanding of how a hotel performs, providing people the chance to avoid being shocked by the truth.
Therefore, it makes sense to read reviews of a hotel you’re considering staying at to get a sense of what to expect from it.
Price is the important factor that can make your sale or drop it. The cost or price of the room should be suitable for the customer so that they can pay for it easily.
Once the customer book the room they look for the other facilities given with the bookings. For example complimentary morning breakfast, swimming pool, cab service for pick and drop, and many others.
Another thing is many hotels have free-of-cost room service and some have paid. In other words, try to make the costing that seems genuine to the guest.
The cancellation policy is important for hotel management. It prevents the hotel from losing and protects customers from confusion. It gives the details of what cancelation charges will be applied if any booking gets canceled.
After that, it should also mention that after how many days the refund will get reflected in the account.
Due to the Covid 19 pandemic, hotels must now pay close attention to their cleaning and safety procedures. Travelers are very attentive to the procedures hotels have in place to guarantee a safe stay.
While some hotels or lodging providers may take things seriously, others tend to skip them. Since additional investments must be made, not everyone is completely willing to adopt extra cautious steps.
It is recommended to carefully review a hotel’s website or other information sources for a clear description of the procedures in place before booking a reservation.
A hotel that is attempting will always post an explanation for the benefit for its guests. For instance staff with masks, contactless covid protocols, etc.
Before booking the hotel room, it is important to get to know that, is this hotel is suitable for family purposes.
Are the surrounding activities good for children or not? Is the smoking and drinking area separate or not? As well as is hotel has a playing area for the kids that are safe too.
When anyone pays a little extra while booking a room they want an extraordinary experience of the hotel.
Hoteliers should have some extracurricular activities in the hotel. For example, traditional dance, traditional music, cultural welcome at the hotel door, and many others
You can also put the games in the hotel like lost and found and many others. All these things attract customers and create a benchmark for the other hotels.
Nowadays people like facilities with the technologies in the hotel. For example elevators, free wifi, online check-in and check-out, and a card lock system.
These kinds of facilities will praise by the customers of the hotel.
Finally, your goal should be to make the booking process smooth once the traveler is ready to book and the questions travelers ask before booking are clear.
The best way to accomplish this is through an automated booking procedure, in which the user selects a check-in date and checkout date, completes the required information, makes a payment online, and receives an immediate confirmation.
Do not ask customers to make a bank transfer into your account. It can be doubtful. Give customers payment links by integrating with a secure payment gateway.
This was all from the “What Questions Travelers Ask Before Booking?” I hope you liked the article.
If you want to learn about the functionality of QloApps then you can visit this link: QLO Reservation System – Free Open-Source Hotel Booking & Reservation System.
In case of any query, issue, or requirement please feel free to raise it on QloApps Forum.
Moreover, for any support, you can raise a ticket from here.