Better Guest Journey Starts With Automated Guest Messaging

In today’s digital world, guests start forming opinions about your hotel even before they arrive.

The hotel guest journey experience starts to form from the communication in the pre-arrival phase, during their stay, and even post check-out. 

Any kind of interaction with guests strongly affects how happy they are and what they expect from your hotel.

By using a smart hotel management system like QloApps, which is free and open source, hotels can automate guest messaging. 

This means they can send messages to guests on time,  with the right information, and in a friendly and personalized way—without putting too much pressure on hotel staff.

Automated guest messaging makes hotel operations more efficient and brings real benefits, while still keeping the personal touch that makes the guest journey feel cared for.

As the name suggests, automated guest messaging uses technology to send timely messages to guests based on different situations.

These messages are planned in advance and personalized for each guest.

Examples of such messages include booking confirmations, instructions, and thank-you notes for check-ins, mid-stay check-ins, and post-stay appreciation notes. 

Automation helps hotels send messages faster and more easily across multiple platforms, without needing to do it manually every time. 

With QloApps, hotel owners can easily choose when and how messages are sent.

Messages can be connected to what the guest is doing or where they are in the booking process, so each guest gets the right message at the right time.

Making guests feel important and well taken care of is the core of smart hospitality.

But in a busy hotel, staff are often doing many things at once, so they can’t be everywhere at the same time.

Automated guest messaging effectively helps fill that void.

• Fast Responses: Quick replies help to cut down on wait times and raise satisfaction by giving guests answers right away.

• Staff Efficiency: Automated systems handle routine messages, so staff can focus more on giving great service to guests in person.

• Consistency: Every guest receives the same high-quality experience, independent of their interactions with your hotel or time of arrival.

• Personalization: Messages can be personalized using guest details, so each one feels friendly and thoughtful.

QloApps provides a number of features inside one dashboard to enable hoteliers to easily manage and automate guest experience:

QloApps automatically emails a confirmation with all the relevant booking information when a reservation is made, which comforts the visitor and boosts the check-in rate.

QloApps can send operational messages, including check-in instructions, amenity updates, and possibilities for prebooking services like spa appointments or airport transfers days before check-in.

QloApps allows hotels to send mid-stay messages to check how guests are enjoying their stay, helping you solve issues proactively and boost satisfaction.

Post check-out sends automated thank-you notes and encourages guests to review—hence improving your hotel’s online reputation.

You can use pre-written message templates and set rules for when messages are sent, what they say, and how they sound—so every message matches your hotel’s style.

Automated guest messaging improves guest journey experience in addition to generating real business value:

• Greater Customer Happiness

• More bookings from automatic follow-ups

• Customized engagements produce more brand loyalty.

• Helpful ideas based on how guests interact with your messages.

Imagine a guest booking a room via your QloApp-powered website. They get a welcome email with all booking details right away.

They get a pre-check-in email two days before arrival with suggested local attractions and early check-in, as well as possible upgrades.

Midway, they get a brief note asking if everything is fine.

A thank-you message following checkout offers a promo code for their next visit.

Though the guest journey is cared for at every level, all of this occurs naturally.

In the hospitality 2.0 age, automated guest messaging has evolved from a luxury to a must. Without expensive third-party software, QloApps helps you to successfully interact with your guests. 

Built-in automation helps you send messages politely and on time, making guests happier.

And making your work easier.

Looking to improve how your hotel runs? QloApps is here to help!

Let’s work together to make your daily tasks easier and keep your guests happy. 

With QloApps’ Property Management System and Channel Manager, you can manage your hotel smoothly and increase your earnings. Reach out to us today!