Traditional Concierges have long been a mainstay of the hotel sector, offering visitors a range of services from making reservations for dinner to scheduling excursions.
Digital concierges, on the other hand, have become a novel technique to help visitors in recent years. With the development of technology, the use of digital concierges is increasing significantly.
So let us discuss the pros and cons of each concierge in detail and which of the two types is right for your hotel business.
Traditional concierges are human workers available at the front desk of a hotel. They assist guests and propose restaurants, sights, and activities to them.
They are frequently knowledgeable about the region. Additionally, they can plan transportation, make reservations, and do other logistical duties.
Here are the various reasons why people choose Traditional Concierges.
Traditional concierges provide a more personal touch. They better understand their visitors and their preferences. Therefore, it helps them provide a memorable stay experience to the guests.
Conventional concierges are well-versed in the neighborhood. They can offer insider advice and suggestions to visitors that they would not receive elsewhere.
Traditional concierges can accommodate a variety of needs. They can act and help the guests as per the situation. Therefore, they provide the guests with a personalized stay. Providing a personalized stay experience to guests is beneficial for hotels in many ways.
Now let us discuss the reasons why people should avoid using Traditional Concierges.
Conventional concierge services are available only during regular business hours. It becomes a hurdle for visitors who want assistance outside of these hours.
These concierge services can be pricey. High-end hotels especially provide highly-priced concierge services.
Not all traditional concierges speak every language well. For visitors who don’t know English, this becomes a challenge.
Software programs called “Digital Concierges” ease the stay experience of the visitors through their mobile devices. It is one of the many service innovations in the hotel industry.
They aid the visitors in planning trips, booking hotels, and discovering nearby activities.
Additional services provided by some digital concierges include live chat, translation assistance, and weather updates.
There are various advantages to using Digital Concierges. Let’s discuss a few of them.
Since digital concierges are accessible around the clock, visitors may obtain assistance at any time of the day.
Compared to traditional concierge services, digital concierges are often far less expensive.
People of all linguistic backgrounds can utilize digital concierges.
With many benefits of using Digital Concierges, there are a few disadvantages. You should avoid using Digital Concierges because of the following reasons:
Unlike conventional concierges, digital concierges can’t offer the same level of customization. Digital concierges are not familiar with the neighborhood of the destination well. They are weak in interpersonal skills when dealing with visitors. Therefore, they are unable to provide a customized stay to the visitors.
Digital concierges are not immune to technical difficulties. It may result in issues like poor response times or outages.
Some visitors like the third party service provided by a live concierge. Digital concierges are unable to offer the same degree of involvement and contact.
Your specific requirements and preferences will determine the kind of concierge for you.
The best option for you could be a classic concierge if you want a personal touch and knowledge to serve your guests.
Otherwise, you should use a digital concierge if convenience and cost efficiency are your top priorities.
Therefore, we can conclude that trying both to see which one your guests prefer is the best approach to determine which kind of concierge is ideal for you.
The benefits and drawbacks of traditional and digital concierges vary. Your unique requirements will determine which option is ideal for you.
You can choose a classic concierge if you want to provide a personalized stay experience to your guests otherwise choose digital concierge, a convenient and cost-efficient solution.
Any type of concierge will ultimately enhance the guest stay experience. It will lead to satisfied guests and will increase the chances of conversion of guests to loyal customers.
QloApps is a free and open-source hotel management software.
To start using this cost-effective and user-friendly software, you only have to download the Software and add your property on QloApps.
If you have any further topics of discussion, please connect with us on our QloApps Forum.