Centralization is the process of bringing many actions or activities to one place. And Digital Centralization has become the need of today’s world.
Our lives have become dependent on so many devices and that is why our lives are now crowded with so many devices. So now, centralizing them to a single platform has become a necessity.
Let us discuss how Digital Centralization can be beneficial for the Hotel Industry.
Digital Centralization can make our hotel stay smarter and convenient by synchronizing all the devices we use in a hotel. All we want is controlling maximum things with the minimum number of devices and that’s what Digital Centralization means.
Let us assume a scenario, a guest arrives at a hotel on a cold day. The hotelier can turn on the heater of the room allotted to that guest from his device and till the guest reaches his room, the room gets heated up.
This will create a better stay experience for the guests.
With everything centralized, it will become easy for the hoteliers to distribute the work to the staff.
It will allow the hotels to be fair in assigning a particular amount of work not only to different departments but also to responsible individual employees.
This will increase the efficiency of the hotels.
Not only in Hotels but in any organization the implementation of the business strategies should as quickly as possible.
The decision maker can gather information very easily. It will then become easy to make strategies to make the business flourish.
Forwards these strategies to the workforce and take actions on the immediate basis.
Many times it happens when you are in your room and the room service come twice due to miscommunication of the staff.
A centralized system leaves no scope for replication of tasks. This will eliminates additional expenditure on and efforts for replication of work.
In Hotels, many time conflicts arise when the different level of hierarchy gets involved in decision making and implementation.Many times the top level abuse the lower level by the burden of their unfavorable policies and decisions.
This results in the degradation of lower level manager-employee relationships.
According to Gartner till the year 2020, around 26 billion IoT connected devices will be in use. Hotels are investing to provide their guest with the ability to not only book their rooms from their phones also to control amenities like televisions, spas, and ACs.
IoT is that technology which can make the hoteliers achieve their goals.
There can be many other ways in which centralizing the hotel industry will be fruitful. These were some of them according to me. Hope, you like it.
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