When you are a hotelier, you must know the advantages of integrating PMS with POS.
But, before moving further, let’s first understand the difference between a hotel POS and a PMS.
PMS is an abbreviation for a property management system.
This is used for both front-of-house and back-of-house operations.
For instance, managing to housekeep, making reservations for guests, generating reports, and so on.
Aside from selling rooms, your PMS handles every single task related to your property.
POS stands for Point of Sale, and this system is in charge of managing all sales on your property, including restaurant sales, spa sales, and so on.
Data integration can be established between your PMS and POS system, and together, they are perfect partners.
Two-way integration is a must-have tool for hotels looking to compete in today’s massive, modern online marketplace.
Sales, front desk management, housekeeping, payment processing, and revenue management can consolidates by integrating PMS with POS.
The property management system (PMS) and point-of-sale (POS) system are two important hotel systems that work well together.
While having an onsite restaurant, spa, or gift shop is convenient for guests, it adds another layer of complexity to day-to-day hotel operations.
But don’t worry—a simple automated interface between the PMS and POS system saves hoteliers time.
Apart from that, it improves billing accuracy, enhances the guest experience, and prevents revenue loss.
Your property’s front-desk and back-office operations are managed by your PMS.
It includes reservation and inventory management, housekeeping management, check-in and check-out, guest profiles, invoicing, and reporting.
Essentially, your PMS handles everything related to room sales.
The POS system aids in the management of sales outside of the room, such as restaurant, spa, and gift shop purchases.
If you are not integrating PMS with POS systems.
Then restaurant charges and other add-on products and services charges to a guest’s room must communicate to the front desk and manually add to the folio.
This manual process is prone to human error due to shift changes, unclear communication, typing mistakes, or misplaced tickets.
This leads to dissatisfaction among guests and loss in revenue.
Use PMS + POS integration to automate the posting of incidental charges to guest folios.
Ultimately, it enhances billing accuracy, saves hotel staff time, reduces customer complaints, and prevents loss of revenue.
When a guest, for example, wants to charge a restaurant meal to his room and the transaction is entered into the POS system.
An interface between the two systems allows the POS system to directly query the PMS to verify guest status, room number, and credit authorization limit.
If it accepts the charge, the POS system automatically posts it to the guest’s folio in the PMS in real-time.
If a charge exceeds the guest’s authorization limit.
The PMS will notify the POS system that the charge is denied so that the guest can ask for another form of payment.
Integrating a PMS with POS improves the guest experience throughout the stay.
The convenience of charging a guest’s purchases to their room results in a kind of seamless and personalized experience.
That guests expect from today’s hotels, and it supports the shift to contactless service by reducing physical touchpoints at POS stations during a guest’s stay.
An automated PMS + POS integration ensures that the charging to rooms process is accurate.
Reducing unpleasant billing disputes and increasing guest satisfaction.
Make it easy for your guests to spend, and they will most likely spend more!
Having a spa, a restaurant, or providing other services can be great ways to increase your profits.
However, they complicate things because their POS and PMS systems are separate.
Many hotels struggle to upsell items such as food and beverage, spa services, tour options, and so on.
By integrating your hotel POS with the PMS, you can easily upsell all of these items to your guests as add-ons.
By integrating your hotel POS with the PMS, you can take advantage of important features.
For instance, transfer-to-room and city ledger to make billing guests easier during checkout.
Packages provide a lot of value to your guests while also providing an additional source of income for your property.
However, they are difficult to manage without the proper tools.
By incorporating a POS module into your hotel PMS, you gain access to detailed financial reports that provide you with the information you need to sell packages more effectively.
While PMS/POS integration has many advantages, it is critical that you select the best POS software as per your needs.
The best option is to compare the available option and select on the basis of features and capabilities.
Look for a hotel POS system that supports unlimited POS outlets so you can manage all of your property’s services.
Everything from your restaurant to minibars to the spa and even your travel desk can fall under this category.
Apart from the above option, ensure that the system you select allows direct billing to the guest’s room, the guest themselves, or the company.
You never have to worry about a sale falling through the cracks when you have multiple options available at the time of purchase.
The best POS software should be simple to use, but this goes beyond the software’s design.
You should have access to a touchscreen that allows you to complete tasks more quickly and easily navigate through the various features and functions.
When it comes to hotel POS software, you have two options: on-premises software or cloud-based software.
Cloud-based POS systems provide flexibility and ease of access, allowing any employee with a mobile device to use the system.
Look for a hotel POS that allows you to easily create custom deals and discount programs, as well as manage those programs.
When guests are eligible for services provided by any POS outlet, whether at your spa, restaurant, or elsewhere on the property.
The POS should support automatic discount applications.
The hotel POS you select should make it easier to manage your restaurant and spa by supporting multiple menus, menu customization.
And custom order processing for your guests to ensure that they get exactly what they want every time.
A PMS and POS integration streamlines the process of charging restaurant sales and other ancillary charges to a guest’s room via an automated interface.
Thus, eliminating billing inaccuracies due to manual error, and giving staff more time to focus on guest service.
If you want to learn about the functionality of QloApps then you can visit this link: QLO Reservation System – Free Open-Source Hotel Booking & Reservation System
In case of any query, issue, or requirement please feel free to raise it on QloApps Forum
Moreover, you can raise a ticket to connect with our experts for any assistance.